‹ All questions

General

Get the answers to your pressing questions about Orchestra Solutions, and explore our glossary of key payment industry terms.

  • How do I get started?

    Getting started with Orchestra is as easy as registering for an account. Once you’ve signed up, you can start configuring your payment flows and integrating your preferred gateways. If you need any assistance, our dedicated support team is just a click away.

  • How do I go about using a payment processor?

    Using a payment processor is simple with Orchestra. You’ll have complete flexibility to customize how payments flow. Start by choosing your processor, set up validation rules, and link your business account. The process ensures your payment journeys are optimized while integrating seamlessly with your existing systems. For requesting the addition of a new payment processor to our list of supported processors, see the related FAQ below.

  • Can I add a new payment method?

    Absolutely, adding new options like credit cards, digital wallets, or even ACH is quick and easy. You’ll have full control over the payment journey – everything from data capture to secure storage and final charge. It’s all designed to enhance the payment experience for your customers. If you would like to request Orchestra integrate with a new payment method, simply contact our team and let us know who you would like to add.

  • Can Orchestra handle ACH payments?

    Yes! You can add support to bank accounts as a payment method through Orchestra.

  • How secure is Orchestra?

    Security is at the heart of what we do. We abide by all the major payment compliance frameworks. By offloading security concerns to us, you’ll stay protected without compromising on ease of use.

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    Can Orchestra help me switch payment processors?

    Of course. Whether you’re looking to replace an existing processor or add more options, Orchestra makes switching effortless. With our platform, you can test new gateways or payment methods without disrupting your current systems.

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    Does Orchestra support payment routing?

    Yes, and it’s one of our standout features! With Orchestra, you can set up routing rules based on transaction type, currency, or even the geographic location of your customer. This flexibility allows you to optimize your payment strategy for efficiency and cost-effectiveness.

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    Does Orchestra support digital wallets?

    Yes! Orchestra offers the ability to collect payments using many of the most common digital wallets in the market, such as ApplePay, GooglePay, PayPal and more.

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    What if a provider changes their API?

    We monitor all integrated providers for API changes and handle updates automatically. Provider API maintenance is included in your Orchestra service – no action required from your development team.

See what orchestration looks like on your stack

Run a transaction through Orchestra’s sandbox, or talk to us about your current processor setup.

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